Frequently asked questions

All prices on our website are displayed in New Taiwanese Dollars (TWD) by default. However, you can convert these prices to other currencies such as USD or EUR using the currency converter option available at the top of each page.

On our website you can pay securely with credit cards, debit cards, and with the balance of your Paypal account. When reviewing your shopping cart you will have the option to make the payment with "Paypal Checkout" which allows you to pay directly with your credit or debit card without needing to have a Paypal account. Or if you prefer, you can also make payments directly with the balance of your Paypal account. If you have any additional questions, please contact us at the chat on this page or email in the footer. If you are shopping from Taiwan, please select Manual Payment and follow the instructions. You can pay either with bank transference or Line Pay.

如果您位於台灣境內，可用的付款方式是銀行轉帳或 Line Pay。 請在結帳時遵循「手動付款」。

We usually process orders within a maximum of 48 business hours, during which time we prepare your order and dispatch it according to the shipping option available for the destination of your order. It is then the responsibility of the postal company (EMS, Courier, etc.) to dispatch your order as quickly as possible. Please keep in mind that the process of entry in each country is different and may even require additional information from the recipient of the shipment. This is why you will receive an email with the tracking code as soon as we have it available so that you can stay tuned for any news. That said, shipments usually arrive within 7 to 14 business days after dispatch. Please visit our "Shipping" page for more information on times and available destinations.

We ship to almost every country worldwide, with a few exceptions due to specific contingencies. We primarily use three shipping methods: EMS, an express service from Taiwan Post available to select destinations (costing between $15 and $20); Courier, for countries not covered by EMS, offered at a flat rate of $45; and National, for shipments within Taiwan, which is free. For more details, please visit our "Shipping" page.

Single origin tea refers to tea that is sourced from a specific location known to the consumer or trade. At Yang Tea Taiwan, we ensure the authenticity of all our teas by personally selecting them directly from the producers. Each tea on our site includes detailed information about its origin, including the country, region, locality, and garden elevation. If you have any questions, feel free to reach out to us via the chat on this site or through our email provided at the bottom of the page.

Oolong tea and Wulong tea are two different ways of writing the same word, 烏龍, in Latin characters. This term refers to one of the six main varieties of tea, and it is the most renowned type in Taiwan. The modern way to write these characters in Latin script is 'Wulong' according to the Pinyin system.

In our blog ("The diversity of Taiwanese Wulong tea") we go into this topic in depth, but here we can tell you that: It is one of the 6 varieties of tea and the most famous in Taiwan. It is characterized by being produced at a fairly wide level of oxidation that ranges from approximately 8% to 70% or 85%. It also follows defined processes that begin with the harvest; for more information we recommend you visit the article on our blog that we mentioned here.